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- How much air should be used to inflate the top ring?
- What might be the problem when the top ring deflates one day after it has been inflated?
- What AGP sizes are available?
- Where can I buy one?
- Can I set the pool up on a concrete patio?
- What other surfaces can be safely used to set up my Intex Easy Set Pool?
- What is the steepest slope that I am able to set up my pool on?
- How do I drain the pool?
- What could cause the Easy Set pool to be lopsided?
- How high can I fill the pool?
- What is the approximate depth of the water?
- Approximately how many gallons of water does the pool hold?
- Does the ladder, ground cloth and / or cover comes with the pool?
- Is there a repair patch enclosed for liner repair?
- How many seasons should the pool last?
- Can grass grow through the ground cloth and / or pool liner?
- Is it safe to lean over, lie down, or sit on top of the pool's inflatable top ring?
- Is it safe for my pets to play in the pool?
- Does my Intex pool carry a factory warranty?
- Will Intex issue a refund for manufacturing defective product?
- Can the pool and pump be purchased separately?
- Is a fence or enclosure required by law?
- Is a DVD available to show how to set up the pool?
- What is needed to prepare a site for the pool?
- How do I prevent the pool from damaging grass, lawn or prevent fungi from developing on concrete?
- Can the pool be left up year-round?
- Can a portable water heater be used for this type of pool?
- Does the liner requires any special care to ensure durability?
- How much does water cost to fill the pool?
- How often should the water be changed?
- Do you recommend using chemicals? If so, what kind?
- Would excessive pool chemicals affect / cause deterioration to liners?
- How does UV affect the materials used?
- What should I use to clean my pool before storing it for the winter?
- How long does it take to fill the pool with water?
- Is it safe to jump or dive into the pool off of a ladder or any type of platform?
- Do I need to keep safety and rescue equipment on hand near my pool?
- What material is the pool made of?
- Why do I find algae in my pool even when I run my filter pump regularly?
- How do I prevent dirt and grime from getting into the pool water?
- Should I leave my pool outside in snow or freezing winter?
- What should I do to avoid puncturing the top ring?
- How to prevent black stains around the water level on the top ring?
ANSWERS:
- How much air should be used to inflate the top ring?
Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly stiff to the touch. An over-inflated ring heated by the sun may burst or lead to leaks in the seam. Pay attention to air temperature variation! In cold ambient temperature the top ring will lose some pressure, air will contract. If this occurs, DO NOT add air since the air inside will expand again once the temperature rises. In hot weather, the air will expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure.
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- What might be the problem when the top ring deflates one day after it has been inflated?
When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure) when the ambient temperature drops during the evening or early morning, thus giving a false impression the top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and inserted.
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- What sizes are available?
We distribute:
8' x 30"
10' x 30"
12' x 30", 12' x 36"
15' x 30", 15' x 36", 15' x 42", 15' x 48"
16' x 42", 16' x 48"
18' x 42", 18' x 48", 18' x 52"
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- Can a pool be picked up at ONEinc's warehouse?
Yes, a customer may pick up a pool at ONEinc's warehouse during normal business hours of Monday to Friday 8AM to 5 PM. This will allow you, as a customer to avoid all shipping costs. ONEinc will release an item to you in person only if they have a purchase order from us that states that you, the customer will pick up the item in person. Call us if you have further questions regarding this.
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- Can I set the pool up on a concrete patio?
Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth under the pool is highly recommended. Do not drag the liner across the concrete, as abrasions will cause holes. The surface must be flat, level and stable.
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- What other surfaces can be safely used to set up my Intex Easy Set Pool?
The Easy Set Pool can be set up on grass, compacted dirt, or pavement that is completely flat, level and stable. A ground cloth or tarp is recommended for under the pool. The pool should NOT be set up on sand or muddy ground that could possibly shift. It is NOT recommended to be set up on wooden decks, balconies or elevated platforms.
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- What is the steepest slope that I am able to set up my pool on?
The surface must be perfectly flat, solid and level. Pay close attention to the pool's stability and levelness in the early stages of filling your pool up with water. If after about an inch of water is accumulated, and the water is not spreading out evenly, or the pool appears to be bulging to one side, stop filling the pool, drain the water, and select a new level site. If the pool is set up on a slope, the pool will be lopsided and can collapse causing personal injury or property damage.
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- How do I drain the pool?
1. Remove the cap from the drain valve on the outside of the pool wall.
2. Attach the female end of the hose to the hose adapter.
3. Place the end of the hose in an area where the water can be safely drained.
4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately.
5. Disconnect hose adapter when finished.
6. Replace drain plug on the inside of pool for storage.
7. Replace drain cap on outside of pool.
8. Be sure pool liner is completely clean and dry before long-term storage.
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- What could cause the Easy Set pool to be lopsided?
The base or bottom of the pool is not laid out properly (flat without wrinkles). The pool liner must extend evenly around the outside of the inflatable ring when filling the pool with water. If this is the case, and the pool is still lopsided, then the ground is not 100% level.
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- How high can I fill the pool?
To the line near the bottom of the inflated ring. Do Not Overfill above the line as this may cause the pool walls to become unstable and possibly result in injury or property damage from the water flowing over the pool wall while in use.
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- What is the approximate depth of the water?
When filled to 80% water capacity, as recommended, the pool water depth is approximately:
8' x 30" = 23"
10' x 30" = 23"
12' x 30" = 23"
12' x 36" = 28"
15' x 30" = 23"
15' x 36" = 28"
15' x 42" = 35"
15' x 48" = 41"
16' x 42" = 35"
16' x 48" = 40"
18' x 42" = 35"
18' x 48" = 41"
18' x 52" = 45"
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- Approximately how many gallons of water does the pool hold?
When filled to 80% water capacity, as recommended, the pool holds approximately:
8' x 30" = 639 gal
10' x 30" = 1,018 gal
12' x 30" = 1,485 gal
12' x 36" = 1,779 gal
15' x 30" = 2,124 gal
15' x 36" = 2,822 gal
15' x 42" = 3,284 gal
15' x 48" = 3,736 gal
16' x 42" = 3,754 gal
16' x 48" = 4,273 gal
18' x 42" = 4,786 gal
18' x 48" = 5,455 gal
18' x 52" = 5,894 gal
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- Does the ladder, ground cloth and / or cover comes with the pool?
It depends on the package purchased. Be sure to read the retail box prior to purchasing.
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- Is there a repair patch enclosed for liner repair?
Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch.
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- How many seasons should the pool last?
It normally depends on usage, maintenance and care. Careful maintenance and proper storage of your pool in the off-season will extend its life several seasons.
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- Can grass grow through the ground cloth and / or pool liner?
Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. Intex will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.
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- Is it safe to lean over, lie down, or sit on top of the pool's inflatable top ring?
No. Do not allow any pool occupants (even small children) to lean over, lie down, or sit on the inflatable top ring. This will cause instability in the pool wall and cause the water to flood over the side of the pool.
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- Is it safe for my pets to play in the pool?
No. Dogs, cats and all other household pets should be kept away from the pool to avoid being trapped inside, and also to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth).
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- Does my Intex pool carry a factory warranty?
Intex will replace manufacturing defective product within 90 days of purchase (Except filter pumps). The product must be returned to Intex along with a copy of the dated sales receipt, your name, address, telephone number and a brief note explaining reason for return. It is suggested you ship the product to Intex using a traceable shipping method. Intex will not be responsible for product lost in transit. The filter pumps have a one (1) year limited written warranty located in the filter pump manual. The responsibility of the shipping cost to Intex is that of the consumer.
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- Will Intex issue a refund for manufacturing defective product?
Any refund request must be made at the original place of purchase.
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- Can the pool and pump be purchased separately?
Yes, if we have them in stock.
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- Is a fence or enclosure required by law?
Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.
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- Is a DVD available to show how to set up the pool?
A DVD is included in all pool packages.
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- What is needed to prepare a site for the pool?
A flat, solid, level stable surface is needed and all sharp objects must be removed. A ground cloth or tarp should be placed under the pool prior to setting it up.
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- How do I prevent the pool from damaging grass, lawn or prevent fungi from developing on concrete?
It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Fungus may develop in shaded areas around the pool. Try to keep these shaded areas free from excess water.
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- Can the pool be left up year-round?
It depends on where you live. It is not recommended to keep your pool up if your temperature falls lower than 40 degrees Fahrenheit. The pool may freeze and crack the vinyl walls.
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- Can a portable water heater be used for this type of pool?
No electric heater should be used, as short circuits may occur. This is a dangerous thing to do, as this may result in injury or death.
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- Does the liner requires any special care to ensure durability?
Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.
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- How much does water cost to fill the pool?
It varies across the U.S.A. Contact your local water company for cost information.
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- How often should the water be changed?
Depending on usage and chemical balance this figure can vary. If properly filtered and chemically balanced, the pool water should last through a summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean and replacing the cartridge when needed.
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- Do you recommend using chemicals? If so, what kind?
Yes. Contact your local pool supply store and provide the estimated number of gallons of water in your pool. Also the Intex Krystal Clear Saltwater Pool System (Chlorine Generator) will keep your pool clean from algae and bacteria
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- Would excessive pool chemicals affect / cause deterioration to liners?
Excessive or concentrated chemicals may cause damage to any pool and to the user.
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- How does UV affect the materials used?
All PVC's degrade over prolonged exposure to excessive sunlight. Intex pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.
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- What should I use to clean my pool before storing it for the winter?
Mild soap and water. Thoroughly rinse and make sure it is completely dry before storing.
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- How long does it take to fill the pool with water?
Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.
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- Is it safe to jump or dive into the pool off of a ladder or any type of platform?
No. Under no circumstances should anyone jump or dive into the pool. Intex does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.
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- Do I need to keep safety and rescue equipment on hand near my pool?
You should always keep rescue equipment by the pool and clearly post emergency numbers by the phone closest to the pool. Recommended items are (but not limited to) a Coast Guard approved ring buoy with attached rope, a standard first aid kit, a strong rigid pole not less than 12 (365.76 cm) and emergency procedure information.
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- What material is the pool made of?
Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.
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- Why do I find algae in my pool even when I run my filter pump regularly?
The pump and filter alone will not prevent algae from growing in pool water; this can only been done by maintaining proper chlorine and pH levels at all time. Purchase an Intex Saltwater Pool System (chlorine generator) or check your local pool supply stores for further information.
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- How do I prevent dirt and grime from getting into the pool water?
Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the Intex pool cover to keep your pool covered all the time when not in use. This will help keep the wind and the other elements from depositing dirt and debris in your pool.
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- Should I leave my pool outside in snow or freezing winter?
No, Above-ground pool may collapse under the weight of ice and snow and the PVC walls will be damaged.
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- What should I do to avoid puncturing the top ring?
Keep pets away from the pool. Sharp objects and jewelry like metal wristwatch, bracelets, necklaces, rings, earrings, hairpins should be taken off before entering the pool. The small sharp objects can puncture the PVC ring, or can be sucked into the filter pump causing permanent damage.
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- How to prevent black stains around the water level on the top ring?
Black stains around the top ring are normally caused by suntan or sunblock lotion that float on the water surface and accumulate on the side. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. For a better hygiene, always use an Intex Wall Mount Surface Skimmer to clean the water surface on a daily basis, and change the pool water once or twice per summer season.
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FAQ - Easy Set Pools
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Note: All prices in US Dollars
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